Guest Policies | Scenic Vista Inn

Cancellation Policy:

A one night deposit will be taken at time of reservation. A cancellation reminder will be sent to you 10 days prior to your visit. The remaining balance will be processed 7 days prior to your check in date if no cancellation is requested. This will guarantee your reservation. If you cancel before the 7 day cancellation period, your balance will be refunded less a $25 processing fee. If cancellation occurs within the cancellation period, the whole balance will be forfeited and no refunds will be made. In case of a NO SHOW, the guest will be charged 100%. We may require full payment at reservation for special events and holiday stays. Group reservations cancellation policies might vary.

Check-In and Check-Out:

Check-in is after 3:00 PM and check-out is at 11:00 AM. On the day of your arrival, you will receive a text with your check-in instructions along with your room number, so when you arrive, you can go directly to your room. For your convenience, there is no need to stop in the office for check-in or check-out. Please make sure that we have your correct CELL phone number and contact information. If you have any concerns or problems with your stay, please feel free to call or text at 603-815-8736.

SMOKING POLICY:

Please be advised we are a smoke-free hotel. This includes all rooms, porches, patios, and public spaces. If you must smoke, we ask you please do so off property. Your cooperation is appreciated for the enjoyment of all guests. If any residual smoke smell is left in the room, a $250 fee will be charged to your credit card.

DOG POLICY:

A one time post-cleaning fee of $50 per dog will apply. Limit is 2 dogs. Please keep your dog on a leash at all times. Please do not leave your dog alone in your room for an extended period of time. If we get complaints about your dog barking while you are away, we will ask you to please not leave them alone in the room. We ask that you please pick up after your pet and dispose of it properly in the provided doggy bags located all around the property and garden. Any damage caused to the room, its furnishings, or any other part of the hotel are your sole responsibility. NO CATS, REPTILES, OR BIRDS. Dogs are not allowed on the beds or furniture. The grounds are to be used at your own risk, and it is your responsibility to ensure you and your pet have respectful interactions with other dogs and guests.

LOBBY HOURS AND INFORMATION:

The lobby and the pantry/coffee area are available by key code 24 hours a day for guests. We are available by phone or text for questions or concerns. Although we might not be in the lobby at all times, we are always around. After hours, we politely ask that you text us in the a.m. at 603-815-8736 unless it is an emergency. Please make sure children are accompanied by an adult in all public and office areas. We have complimentary coffee and tea in the pantry along with other snacks and retail items for purchase. We do not have daily turn service, however, we keep extra towels, shampoo, etc. in the lobby for your convenience if needed.

FOR YOUR SECURITY AND OURS, PUBLIC SPACES ARE MONITORED WITH VIDEO AND AUDIO AT ALL TIMES.

Positive 5 star reviews are very important to the success of our small hotel and we would love the opportunity to give you that 5 star service.

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